Return & Warranty Policy

1. Return Policy

Landrum Performance Springs accepts returns of eligible, non-defective products within 30 days of the original invoice date, subject to the following conditions:

• Products must be new, unused, and in their original packaging.
• The original sales invoice must be provided.
• Products must not have been installed, disassembled, tampered with, or modified.
• All returns require prior authorization from Landrum and are subject to a 25% restocking fee.

2. Non-Returnable Items

The following items are not eligible for return:

• Products purchased more than 30 days from the original invoice date.
• Products that have been installed, disassembled, tampered with, or modified.
• Products not purchased directly from Landrum Performance Springs.
• Closeout items.
• Products that do not meet the return requirements listed above.

Products purchased through an authorized Landrum dealer or distributor must be returned through the original seller and are subject to that seller’s return policy.

3. Shipping Costs & Fees

• The purchaser is responsible for return shipping costs.
• Shipments refused by the purchaser may be subject to return shipping charges billed to the purchaser.
• Address correction fees resulting from incorrect shipping information will be charged to the purchaser.
• A 25% restocking fee applies to all approved returns. This fee does not apply to warranty claims approved by Landrum.

4. Warranty Coverage

Landrum Performance Springs warrants its products against defects in materials and workmanship for two (1) years from the original date of purchase, subject to the terms of this policy.

This warranty applies to products purchased directly from Landrum Performance Springs or through an authorized Landrum dealer or distributor. Proof of the original purchase date is required for all warranty claims.

This warranty does not cover damage or failure resulting from improper installation, misuse, abuse, accidents, unauthorized modifications, or normal wear and tear.

All warranty claims are subject to inspection and evaluation by Landrum’s Quality Department. Landrum will determine whether the product qualifies for warranty coverage. An approved warranty claim does not guarantee a particular remedy; repair, replacement, or other resolution will be determined by Landrum.

5. Warranty Claims & Return Authorization

All returns and warranty claims for products purchased directly from Landrum must be authorized in advance. Contact Landrum to obtain a Return Goods Authorization (RGA) number before shipping any product back.

Contact Information

Phone: 866-703-3151
Email: [email protected]

Products purchased through an authorized Landrum dealer or distributor must be handled through the original seller.

6. Dealer only Stock adjustments

• Dealers are allowed a once-a-year stock adjustment at a 1 to 2 return.
• For every one spring returned you must buy two.
• Product cannot be more than one year old or a have been discontinued.
• Dealer is responsible for all the required documents and responsible for all shipping cost to and from.
• All springs will be inspected and may have additional restocking charges if anything is missing from the box.  

7. Required Documentation

All returns and warranty claims must include:

• A valid RGA number.
• A copy of the original sales invoice or receipt verifying the purchase date.
• The purchaser’s name and contact information.
• A written description of the issue or claimed defect.

7. Return Shipping Address

Clearly mark the RGA number on the outside of the package.

Landrum Performance Springs
4561 S State Road 19
Mentone, IN 46539

The purchaser is responsible for return shipping costs unless otherwise authorized by Landrum.

Returns received without the required RGA number and proof of purchase will not be accepted. C.O.D. and collect shipments will be refused.

8. Inspection & Final Determination

All returned products will be inspected upon receipt. Landrum will verify the purchase documentation and evaluate the reason for the return or warranty claim eligibility.

Products that have been installed, tampered with, or modified are not eligible for a standard refund. Warranty claims involving these products will be evaluated according to the applicable warranty terms and the circumstances of the claim.

All returns and warranty claims must comply with this policy and receive authorization before shipment.